Payments
Fees must be payed upfront and must have been received at least 24 hours before the agreed session or event. Event fees are currently processed through Eventbrite. For small coaching or mentoring packages of up to four sessions payment will be required before the start of the programme. For coaching packages of twelve sessions payment can be made in two installments (2/3 of fees upfront, 1/3 of fees midway before the seventh session).
INITIAL MEETINGS
Initial conversations are usually offered via phone call or video meeting and are an opportunity to find out if mentoring or coaching is right for you, to get to know each other and to reflect on your aims and requirements. 30 min initial phone or video calls can be booked via email to hello@creativeartsmentoring.com or through our booking calendar and are offered free of charge.
Cancellation Policy
WORKSHOPS
CAM Workshops booked through Eventbrite have a 7-Day- Refund policy. This means that in case of cancellation up to seven days before the event, your fee will be refunded. You must use the Eventbrite App to manage your cancellation as refunds will be processed through the App. There is an administration fee charge by Eventbrite which will be deducted from your refund. (6.95% of the ticket price plus 0.59£ will be deducted). No refunds will be made for cancellations at a later date.
You may transfer your ticket to a different person to attend the workshop if you wish.
MENTORING
1:1 Sessions can be cancelled up until 24 hours before the scheduled time. Please send a brief email to hello@creativeartsmentoring.com to let us know. Missed sessions or cancellations with less than 24 hours notice will be charged at the full rate. This applies to all 1:1 sessions, including mentoring, mentoring for international students and study skills tuition.
COACHING
One-off single coaching events can be cancelled up until 24 hours before the event, after that the full fee will be charged. For group coaching programmes: as group coaching works with a set programme for a group, no refunds or postponement can be offered in case of a missed session. If there is a serious reason why you miss several parts of your chosen programme, please talk to us. We will consider how we can support you, decisions or offers are at our disgression. For individual coaching sessions, we will do our best to postpone the session depending on our and your availability. If the session is fully missed and we have not been able to agree an alternative no refunds can be offered.